Privacy Policy
Effective date:2022.8.01
Updated date: 2025.5.13
Crzou Play Creative Technology Co., Ltd. (hereinafter collectively referred to as “we”) devotes itself to protecting your personal privacy. This Privacy Policy (hereinafter referred to as “the Policy”) has explained how we handle your personal data and protect your privacy during your use of our services, products and related mobile applications (collectively referred to as “products”) described below.
l Crzou Play application program
During the use of our products, please read this Privacy Policy carefully and understand the purpose and security measures for our collection and processing of your personal data, including how we use, store, share and transfer your personal data. You may execute your privacy right, access right and deletion right towards your personal data based on our instructions.
You are deemed to fully understand of and agree to this Policy if you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate way, or fail to contact us in an appropriate way to express your objection. For your any questions, comments, suggestions or complaints during reading, please contact us via email [business@crzou.com]:
Definition
Personal information: Refers to all kinds of information recorded electronically or in other ways that can be used alone or used in combination with other information to identify individuals’ information or reflect specific personal activities;
Personal sensitive information: Refers to the personal biometric data, communication record and content, health information, transaction information, and precise location information. When providing you with a specific product or service and collecting your sensitive personal data, we will obtain your consent through a noticeable and clear notice ahead of time.
Device/smart device: Refers to non-standard computing devices including printers, produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information over a wireless network.
Application procedure: Refers to the mobile application provided by Crzou Play Creative Technology Co., Ltd., which can help end users remotely control smart devices and connect the devices to the supplier's Internet of Things (IoT) platform.
Personal information that we collect
For providing our services for you, you will be asked to provide your personal data necessary for such services. Otherwise, we cannot provide you with the corresponding products or services.
1. Information you voluntarily provide us
l Account or personal data: When you register or log in to our account, your account number and contact information, such as your email address, phone number, user name and login credentials will be collected by us. During your interaction with our products, we will further collect your nickname, avatar, country code, language preference or time zone in your account.
If you log in by your authorized third-party account, we will obtain your shared account information (such as avatar, nickname, region, gender, etc.) from the third party and bind this account to your account in Crzou Play Creative Technology Co., Ltd., Ltd. so that you can login in quickly, moreover, we will use your personal information in accordance with the agreement reached with the third party, the terms in the privacy policy published by the third party on sharing personal information, and relevant laws and regulations.
l Feedback: When you use the functions of feedback and suggestion in our products, we will collect your email address, mobile phone number and feedback content in order to deal with your problems and equipment failures in a timely manner.
2. Information we collect during your use of our device
l Device information: For ensuring your normal use of our services, maintaining the normal operation of our services, improving and optimizing our service experience, and protecting your account security, we will automatically collect device information, device model, operating system, device hardware serial number (refers to a string compiled into the device by the device manufacturer as a unique identifier of the device), Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log file and mobile network information during your interaction with our products.
l Log information: When you use our products/services, the system and exception logs will be uploaded, including your IP address, language, version of the operating system, date or time of access, etc.
Please note that a specific natural person’s identity information cannot be identified by the separate device information and service log information. If we combine this type of non-personal information with other information to recognize the identity of a specific natural person, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use period, unless otherwise authorized by you or provided by laws and regulations, but we will process this type of information in way of anonymilization and de-identification.
l Location information: When you enable the location function of your mobile device through the system authorization and use location-based services, we will collect and use your location information so that you can use the application of Crzou Play to match the device. During your use of our products or services, we will also collect your real-time accurate or inaccurate geographic location after getting your consent. You can turn off the location service in the system of your mobile device to stop our collection of your location information.
l Equipment use information: When you interact with the device through the application Crzou Play, in order to ensure that you use our services normally and maintain the normal operation of our services, we will query, access, collect, store and print any information which is currently in queue on the device, historical printing orders within the validity period, any specific information printed or picture materials related to, etc.
3. Information collected for providing additional functions
In order to provide you with more convenient and quality products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If failing to provide personal information, you will not be able to obtain the user experience brought by these additional services. These additional services include:
1) Additional services based on Bluetooth permissions:
We apply to you for this permission aiming to search for the connected device. After you enable this permission, you can control your device to perform the following business services through [Crzou Play].
2) Additional services based on camera:
You can scan the QR code with this function after enabling the camera permission. Please be aware that even if you have agreed to enable camera permissions, we will only obtain your information when you actively scan the code.
3) Additional services based on storage permissions:
We apply to you for this permission aiming to ensure the stable operation of the phone client. After you offer us the permission that we can read/write to your device storage, we will read or write necessary information such as pictures, files, crash log information, etc. from your device storage space for providing you with functions like information release or local record of the crash log information.
4) Additional services based on local search function:
After you turn on this service, you can search for LAN devices to connect to the device.
For the above additional services, you understand and agree that you need to turn on your Bluetooth, location information (geographic location), camera, storage function, and access permission for search function in your device to achieve the collection and use of the information involving these permissions. You can view the status of the above permissions item by item in your device settings, and decide whether to turn on or off these permissions at any time.
Please be aware that if you turn on any permission, you are deemed to authorize us to collect and use your relevant personal information to provide you with corresponding services. Once you turn off any permission, you are deemed to cancel the authorization, and we will neither continue to collect and use your information based on corresponding permissions, nor provide you with the services corresponding to the permissions.
Purpose and legal basis for processing personal data
We process your information for the following purposes:
l To provide you with services: We process your account and personal data, device information, use data, location information, and relevant information of smart device so as to provide the products and services you request or purchase. The legal basis for such processing is the performance of the Contract signed by us in accordance with our terms of use.
l To improve our services: We process your device information, use data, location information and relevant information of smart device so as to ensure the function and safety of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track the fraud or improper use. The legal basis for such processing is the performance of the Contract signed by us in accordance with our terms of use.
l To carry on non-marketing communications: We process your personal information aiming to send you important information related to service, terms/conditions and policy changes and/or other management information. At the same time, we will also offer you notifications related to the service you purchased, such as alert services.
l To make data analysis: In order to analyze the use of the products we provide and improve your user experience, we will analyze the data you provide and report, check the problems you have in the process of using the product, and analyze the products or use scenarios related to you in time so that you can better enjoy the convenience brought by our products.
l Compliance: We will process your personal data when we deem it necessary or appropriate:
(a) Comply with applicable laws and regulations;
(b) Comply with legal procedures;
(c) Respond to the requests from public agencies and government authorities;
(d) Fulfill our terms and conditions;
(e) Protect our operations, business and systems;
(f) Protect the rights, privacy, safety or property of us and/or other users including you,and Seek available remedies or limit the damages we need to provide.
We also use and collect your personal information in other ways, but will send specific notifications to you at the time of collection to obtain your consent in accordance with the requirements of applicable laws. If there is any change in the purpose of processing your personal information, you will be informed of such changes via email and/or a noticeable notice on our website to make a choice about your personal information.
With whom do we share your personal data?
Crzou Play Creative Technology Co., Ltd., Ltd. will only share your personal data in a way that you know. We will share your personal data with the following participants:
l Disclose your personal data to the third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email sending services, and other similar services, to ensure that they can provide services for us.
l Disclose your personal data to the customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems that you use to access and use our website and services.
l Disclose your personal data to our affiliated companies or other third parties in the event of reorganization, merger, division, acquisition, sale, joint venture, transition, transfer or other disposal of all or part of our business, assets (including but not limited to the above circumstances related to any bankruptcy or similar proceedings). In such cases, you will receive a clear notification from us via email and/or our website regarding the change of ownership, the incompatibility of use of personal data, and your choice of personal data.
l In the following cases that we deem necessary or appropriate:
(a) Comply with applicable laws and regulations;
(b) Comply with legal procedures;
(c) Respond to the requests from public agencies and government authorities, including those outside the country/region where you live;
(d) Fulfill our terms and conditions;
(e) Protect our operations, business and systems;
(f) Protect the rights, privacy, safety or property of us and/or other users including you,and Seek available remedies or limit the damages we need to provide.
l Disclose your personal data to our auditing authorities, legal consultants, appraisal authorities, investment consultants or the third-party intermediary agencies that provide auditing, legal consulting, and evaluation services within the scope necessary for the provision of services, but these authorities will undertake corresponding confidentiality obligations;
l We only disclose your personal data to the other third parties other than the above mentioned, with your consent.
Crzou Play Creative Technology Co., Ltd. will only publicly disclose your personal information under the following circumstances:
l After obtaining your explicit consent; or
l After being required by laws, legal procedures, and litigation or government authorities.
International transfer of the collected information
In principle, Crzou Play Creative Technology Co., Ltd. complies with the data localization requirements under applicable laws and regulations, and your personal information collected and generated within the territory of the People’s Republic of China will be stored in the territory of the People’s Republic of China.
However, due to the needs of our business development, we may provide products or services by virtue of resources and servers in other countries or regions around the world, which means that after obtaining your authorization and consent, your personal information may be transferred and stored in the overseas jurisdictions of the country/region where the product or service that you use is located, or may be accessed and processed by these jurisdictions. Since these countries have different data protection laws, or some of them even have no relevant laws, we will fully protect your information by the following ways:
https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
Including but not limited to the Agreement reached according to the “EU Standard Contract Provisions” approved in Article 46 of General Data Protection Regulation (GDPR).
https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
For further understanding our safety measures, please directly contact us via this policy.
Your rights related to personal data
We respect your rights and will also master your personal data. You can exercise any of the following rights:
Contact us by email: business@crzou.com
We will complete the verification and processing within 15 working days or 30 natural days. If you decide to send us a request via email, please indicate what information you wish to change, whether you wish to delete your personal data from our database, or what restrictions you wish us to exert on the use of your personal data. Please note that we will ask you to verify your identity before further processing your request for keeping your information secure.
You can:
l Request to visit your personal data we process;
l Ask us to correct the inaccurate or incomplete personal data related to you;
l Request to delete your personal data;
l Request to temporarily or permanently restrict our processing of some or all of your personal data;
l Require us to process your data based on your consent or the Contract signed with you, and ask us to automatically transfer your personal data to you or a third party when we process your data;
l You can choose to oppose or reject us when we use your personal data based on your consent or according to our legitimate interests.
Regarding the withdrawal of consent: We will protect your right to withdraw your consent through the following methods:
1) For your privacy rights acquired through device system settings, you may withdraw your consent by changing device permissions, including your location, camera, photo album (picture gallery/video database), Bluetooth settings, notifications and other related functions;
After you withdraw your consent or authorization, we will be unable to continue to provide you with the services corresponding to the part with authorization withdrawn by you. However, your withdrawal of consent or authorization will not affect the processing of personal information based on your consent before the said withdrawal.
We do not charge fees in principle for your reasonable request, but will charge a certain cost as appropriate for your repeated requests that exceed reasonable limits. Besides, we may refuse your requests if they are unreasonably repeated, require too many technical means (for example, developing new systems or fundamentally changing the existing practices), or bring risks to the legitimate rights and interests of others or are very impractical (for example, the requests involve the information stored on backup tapes).
In the following circumstances, your request may not be responded:
1. It is related to the fulfillment of the personal information controller of the obligations stipulated by laws and regulations;
2. It is directly related to national security and national defense;
3. It is directly related to public safety, public health, and major public interests;
4. It is directly related to criminal investigation, prosecution, trial and execution of judgments;
5. The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;
6. It is to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but your consent is hard to get;
7. Our response to the request of personal information subject will cause serious damage to the lawful rights and interests of the information subject or other individuals or organizations;
8. Your request involves commercial secrets.
User-Generated Content (UGC) Policy
Users may upload, submit, store, or otherwise generate content through this software (“User-Generated Content” or “UGC”). By using such features, users agree to the following terms:
1. Users shall not upload, publish, transmit, or store any content that violates applicable laws and regulations, public order, or the terms of this agreement, including but not limited to:
• Content involving violence, pornography, gambling, terrorism, or inciting hatred or discrimination;
• Content that is defamatory, insulting, threatening, harassing, malicious, or otherwise infringes upon the lawful rights and interests of others;
• False, misleading, or deceptive content;
• Content that infringes upon the intellectual property rights, privacy rights, or other legal rights of any third party;
• Content prohibited by law from being published or disseminated due to national security or public interest concerns.
2. Users shall not misuse the UGC-related features of this software in any way, including but not limited to:
• Distributing spam, flooding content, attacking servers, or other disruptive behaviors;
• Bypassing, disabling, or interfering with any technical restrictions or content moderation mechanisms implemented in the software;
• Distributing viruses, trojans, malware, or any other harmful software through the software.
3. The software reserves the right to review, remove, block, or restrict the dissemination of any UGC at its sole discretion and without prior notice. In case of violation of this policy, the software may suspend or terminate the user’s access to relevant functions or the entire service, depending on the severity of the violation.
4. Users are solely responsible for any legal consequences arising from the content they upload or generate. If such actions cause damage to the software provider or any third party, the user shall be fully liable for compensation.
Security measures
We will take the physical, management and technical safeguard measures, which are commercially reasonable, to maintain the integrity and security of your personal data. Crzou Play Creative Technology Co., Ltd. provides a variety of security strategies to effectively ensure the data security of users and devices. In terms of equipment access, we guarantee the data security, access authentication and authorization applications; in terms of data communication, we support the use of security algorithms and transmission encryption protocols as well as commercial information encryption transmission based on the dynamic keys for communication; in terms of data processing, we have a strict data filtering and verification procedure as well as a complete data review process; in terms of data storage, all confidential information of users will be securely encrypted for storage. Whenever you think that your interaction with us is no longer safe for any reason (for example, you think the security of your account in Crzou Play Creative Technology Co., Ltd. has been compromised), please contact us immediately via an email to business@crzou.com.
Data retention period
Your personal data will be retained for 3 years for the purpose stated in the Policy, unless we are required to keep it longer subject to the specific legal requirements. We may determine the appropriate retention period based on the amount, nature and sensitivity of your personal data, and will destroy your personal data after ending of the retention period. Provided that we are unable to destroy the data for technical reasons, we will take appropriate measures to prevent your personal data from further use.
Protection of children’s personal information
Our products, websites and services are mainly for adults. Without the consent of their parents or guardians, children shall not register their own accounts as personal information subjects. Shenzhen Crzou Play Creative Technology Co., Ltd. attaches great importance to the protection of children’s personal information. If you are under the age of 14 (or the age specified in your country/region), you must obtain the written consent of your parent or legal guardian in writing ahead of time before using our services. Crzou Play Creative Technology Co., Ltd. protects children’s personal information in accordance with the relevant laws and regulations of each region, country or region. Please note that if we find that we have collected a child’s personal information without the prior consent of a verifiable parent or legal guardian of the child, we will try to delete the relevant personal information as soon as possible.
Statement on policy change
We will update this Policy based on the changes in information practices. If we make any major changes, we will notify you via email (sent to the email address specified in your account) or post a notice on the mobile app before the change takes effect. We kindly suggest you browsing this page regularly to get the latest information on privacy practices.
Contact us
If you have any question, comment or suggestion about our practices or this Policy, please contact us in the following ways:
Crzou Play Creative Technology Co., Ltd.
Mailing address: Room 603, Building A7, Phase 1, Chuangzhi Cloud City, Xili Street, Nanshan District, Shenzhen, Guangdong
Email: business@crzou.com
If you are dissatisfied with our response, especially if our processing of your personal information has harmed your legal rights, you may seek a solution by such an external channel as bringing a lawsuit to the people’s court where our company is registered.